An electronic insurance policy in Moldova is an insurance document that the customer receives after purchasing and paying for insurance online. It is usually issued in digital format, for example as a PDF, and contains the policyholder’s details, vehicle information, insurer details, the validity period and the policy or contract number. After purchase, it is important to check the information immediately, save the document on your phone and, where necessary, verify its validity using official online tools.
Buying insurance online has become a convenient option for drivers and travellers: there is no need to visit an office, wait in line or complete documents by hand. A policy can be purchased from a phone or computer, paid for online and received remotely.
However, after payment, practical questions often arise: where to find the policy, how to download it, whether it needs to be printed and what to do if the document contains an error. This is especially important when buying RCA insurance, a Green Card or another policy that may be needed urgently.
Below is a detailed guide explaining what happens after buying insurance online, which details should be checked and how to make sure the policy has been issued correctly.
What is an electronic insurance policy?
An electronic insurance policy is an insurance document that is issued and provided to the customer in digital format. It may be available as a PDF document, a download link, an email attachment or a document that can be opened on a phone.
In practical terms, an electronic policy serves the same purpose as a paper document: it confirms that insurance coverage exists and states the validity period, the insured person’s details, the insured object and the insurance company. The difference is that the customer receives it remotely and can keep it on a phone, in email or in cloud storage.
What types of insurance policies can be obtained online?
Through Superpolis.md, several types of insurance can be purchased or requested online. The way the document is delivered depends on the specific product, insurance company and policy terms.
The following policies are available for online purchase:
Online quote requests are also available for:
For RCA and Green Card insurance, it is especially important to enter the owner’s personal identification code and the vehicle registration certificate number correctly. Even one incorrect digit can result in the policy being issued incorrectly — for example, for a different owner or a different vehicle.
What happens after payment?
After the policy is paid for, the information is transmitted to the insurance company’s system and, in the case of mandatory motor insurance, to the relevant information system. RCA legislation provides for mandatory insurance contracts to be concluded through platforms that allow contracts to be registered, recorded and transmitted to the automated RCA information system.
For the customer, the process usually looks like this:
- Enter the details required for the calculation.
- Check the price and terms.
- Pay for the policy.
- Receive confirmation that the policy has been issued.
- Receive the electronic document.
- Check the information in the policy.
- Save the document on your phone or computer.
If the policy is arranged through Superpolis.md, specialists can help verify the information before payment, explain the terms and advise what to do if any questions arise after the document has been issued.
Where to find the policy after buying it online
After payment, the policy is usually sent to the email address provided during the application. That is why it is important to check that your email address has been entered correctly before payment.
The policy may be provided:
- as an email attachment;
- as a PDF document;
- through a download link;
- in a message from the insurance company or broker;
- in a conversation with a consultant if the purchase was assisted by a specialist.
If you do not see the email immediately, check your Spam, Promotions, Newsletters or Junk folders. Sometimes the document may not arrive instantly, especially if the policy was purchased in the evening or at the weekend, or if additional data verification is required.
If the policy was arranged through Superpolis.md, you can contact the specialists to check its status.
What details should you check immediately after receiving the policy?
Once you receive the electronic policy, do not simply save the file and forget about it. First, make sure that all information has been entered correctly.
For car insurance, it is especially important to check:
- the owner’s name or company name;
- the personal identification code or fiscal code;
- the vehicle registration number;
- the vehicle registration certificate number;
- the make, model and other vehicle details;
- the insurance company;
- the policy or contract number;
- the policy start date;
- the expiry date;
- the territorial scope of coverage.
The new RCA policy format includes a QR code that can be scanned to verify the validity of the insurance policy and access information about the vehicle’s registered claims history.
How to download and save the policy
After receiving the policy, it is best to save it in several places. This will make it easier to find the document during a check, while travelling, after a road accident or when contacting the insurance company.
It is recommended to:
- download the PDF file to your phone;
- save a copy on your computer;
- keep the email containing the policy;
- upload the document to cloud storage;
- send yourself a copy in a messaging app;
- save the file under a clear and recognisable name.
For example:
RCA_car_2026.pdf
Green_Card_Romania_2026.pdf
Travel_insurance_Europe_2026.pdf
If you need the policy for a trip, make sure in advance that the file can be opened without an internet connection. This is particularly useful for a Green Card and travel health insurance.
How to verify the validity of a policy online
For mandatory motor insurance in Moldova, you can use the official RCA.BNM.MD tools. The RCA.BNM.MD portal is a central access point for information related to mandatory motor third-party liability insurance and provides tools for calculating RCA and Green Card insurance, checking the status of domestic and international motor insurance, as well as obtaining information about the Bonus-Malus class and vehicle claims history.
Verification is especially useful if:
- the policy was purchased urgently;
- the details were entered manually;
- you noticed a possible error;
- the policy is needed for travel;
- the previous policy expired recently;
- the vehicle was purchased recently;
- the insurance document needs to be presented during a check.
To verify a policy, you may need vehicle details such as the registration number, registration certificate number or another identifier used by the official system.
What to do if the policy has not arrived
If you have paid but the policy has not arrived, do not immediately purchase another one. First, check a few possible reasons.
Make sure:
- the email address was entered correctly;
- the message has not gone to Spam;
- the payment was completed successfully;
- you received payment confirmation;
- there was no error in the information provided;
- no additional verification is required by the insurance company.
If you still cannot find the message, contact the broker or insurance company through which the policy was arranged. Prepare the information that may help locate the application quickly: your name, vehicle registration number, payment date, type of policy and contact number.
What to do if there is an error in the document
If you notice an error after receiving the policy, do not delay contacting the relevant company. An incorrect vehicle detail, owner detail, validity period or coverage territory may cause problems during verification or when making a claim.
Common errors may include:
- the vehicle registration number;
- the vehicle registration certificate number;
- the personal identification code or fiscal code;
- the owner’s name;
- the policy start date;
- the insurance period;
- the vehicle type;
- the Green Card coverage area;
- contact details.
Do not edit the PDF yourself. Contact the insurer or broker through which the document was issued. A specialist will explain whether the information can be corrected, whether the policy needs to be reissued and what documents may be required.
If the error is discovered before a trip or before the vehicle is used, it is generally easier to resolve than after a document check or road accident.
Do you need to print an electronic policy?
For many types of insurance, the electronic document may be sufficient if it has been issued correctly and can be verified. However, the practical recommendation depends on the type of policy and the situation.
For RCA in Moldova, the main requirement is that the policy is issued correctly and can be verified in the system. The new RCA format includes a QR code that can be used to check the policy’s validity.
For a Green Card, it is useful to check the requirements that apply to your route and the countries you will travel through. Even where an electronic document is accepted, a printed copy can be useful as a backup in case your phone runs out of battery, you cannot access the internet, the screen stops working or you need to present the document quickly.
For travel health insurance, it is also practical to keep both an electronic and printed copy, especially if the document is needed for a visa, border crossing, medical treatment or contacting an assistance service.
A practical option is to keep the policy on your phone and also have a copy in your email or a printed version when travelling.
How to avoid mistakes when buying insurance online
Most problems with electronic policies are not caused by the online format itself, but by mistakes when entering information. That is why it is worth taking a few minutes to check everything before payment.
Before paying:
- have the vehicle documents at hand;
- do not enter information from memory;
- check your email address and phone number;
- make sure the policy start date is correct;
- check the validity period;
- for a Green Card, check the country or coverage area;
- for RCA, check the vehicle registration certificate number;
- for CASCO, check the covered risks, deductible and repair conditions;
- keep the payment confirmation.
If you are not sure which policy you need, you can first compare the options in the Superpolis.md insurance services section and then choose the appropriate product.
FAQ: frequently asked questions about electronic insurance policies
Does an electronic policy have the same validity as a paper policy?
An electronic policy confirms that insurance coverage exists if it has been issued correctly and the information can be verified. For mandatory motor insurance, it is important that the policy details are recorded in the relevant system.
Where can I find the policy after payment?
The policy is usually sent to the email address provided during the application. It may also be delivered as a PDF file, a download link or a message from the insurance company or broker.
What should I do if the policy has not arrived by email?
Check your Spam folder, make sure the email address is correct and confirm that the payment was completed. If the message has not arrived, contact the insurance company or broker through which the policy was arranged.
Do I need to print my RCA policy?
A correctly issued policy that can be verified in the system is generally sufficient. However, it is still useful to save the PDF on your phone and keep a backup copy.
Do I need to print the Green Card?
For international travel, it is useful to keep an electronic copy and, where possible, a printed version as well. This can help if your phone runs out of battery or you need to present the document quickly.
How can I check RCA online?
RCA can be verified using the official RCA.BNM.MD tools. The portal allows you to check the status of mandatory motor insurance, policy information, the Bonus-Malus class and other data associated with RCA Data.
What should I do if there is an error in the policy?
Do not edit the document yourself. Contact the insurance company or broker through which the policy was issued and ask about the correction procedure.
Can I purchase another policy if the first one has not arrived?
First, check the payment status and contact the broker or insurance company. Purchasing another policy without checking the first one may result in additional payments or duplicate coverage.
Can I keep the policy only on my phone?
Yes, but it is better to keep several copies: on your phone, in your email, in cloud storage and, where appropriate, in printed form. This is especially useful when travelling abroad.
Buy your policy online and check the details before payment
An electronic insurance policy is convenient because it can be purchased and received remotely. However, after buying insurance online, it is important not only to wait for the document, but also to check the information, save the file and make sure the policy matches your situation.
Superpolis.md helps you buy insurance online, verify the details before payment and get the information you need to choose the right policy.
→ Buy RCA online
→ Buy a Green Card online
→ Buy travel health insurance
→ View all Superpolis.md insurance services